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FAQs

How much is it to ride?

Answer:
Fares are:

  • $1.75 for adults
  • $1.25 for children 6-12
  • $0.85 for Medicare, Seniors, Persons with Disabilities (with proper identification - Seniors are persons 65 years of age or older)
  • Children under 5 ride free

Each time you board a bus, you will pay the regular fare unless you are using a daily, weekly, or monthly pass. Citibus also provides the following passes to meet the needs of our passengers:

  • One-day pass $3.50
  • Weekly pass $14.50
  • Monthly pass $50.00
  • 1/2 price for Medicare, Seniors, and persons with disabilities.
    (Proper identification required - Seniors are persons 65 years of age or older)
  • NiteRide are $4.00 per trip inside the city limits (24 hr. notice)
  • $7.50 (Same day notice)
  • $12.00 per trip to Reese Center & Turf Therapy.
  • 25 ride NiteRide pass can be purchased for $100.
  • $52.50 Citibus U pass (Aug - Dec, Jan - May, June -Aug)
  • $52.50 CitiSummer pass (June - Aug)
  • $52.50 CitiKids (Aug - Dec, Jan - May, June -Aug)

 

  • Special Efforts Card - With appropriate documentation* this card entitles the recipient to half price off a regular fixed route one-way fare.

*Appropriate documentation includes Medicare Card or Special Efforts form completed by a physician, licensed health care provider, or licensed rehab/social worker. Not available to be used when purchasing a Day Pass, Weekly Pass, or Monthly Pass. 

 

Are the fares by zone? Do I have to pay different fares for peak and non-peak service?

Answer: Citibus is a flat fare service. There are no zones, and we do not charge higher fares for peak times.

At what hours do the fixed routes run, and what is the service frequency?

Answer: Service begins at 5:25 a.m. and ends at 7:45 p.m., Monday through Friday.
Saturday service begins at 6:45 a.m. and ends at 7:55 p.m.

Citibus provides no fixed route service on Sunday. The routes run every 30 minutes in the morning until 10 a.m. and then each hour from 2:30 until 6:45 p.m.

What if I want to ride after 6:45 p.m.?

Answer: NiteRide is a curb-to-curb evening service provided by Citibus to facilitate the needs of passengers that require service within the Lubbock city limits after the conclusion of the day’s fixed route and paratransit services. NiteRide is a shared-ride public transportation service, which runs from 6:45 p.m. to 10:30 p.m. Citibus requires individuals who wish to use the NiteRide service to register prior to scheduling trips. Registration can be completed in person at the Citibus offices, located at 801 Texas Avenue.THERE ARE NO ELIGIBILITY REQUIREMENTS FOR THE SERVICE. Fares for NiteRide are $4.50 per trip inside the city limits, $7.50 for same day service and $15.00 per trip to Reese Center & Turf Therapy. For more information, call (806) 712-2000, ext. 236.

A 25-ride NiteRide pass can be purchased for $100.

To schedule a ride 24 hours in advance, call (806) 712-2000, Select 1 for English OR 2 for Spanish, then choose option 2.

What if I can not make it to a bus stop?

Answer: If you cannot ride the fixed routes you may be eligible for a curb-to-curb service called CitiAccess. CitiAccess is a demand response transportation service to eligible passengers based upon criteria established by the Americans with Disabilities Act. These are individuals who are unable to utilize the regular Citibus fixed-route service. CitiAccess runs from 4:30 a.m. to 8:00 p.m. Monday - Saturday. For more information, call (806) 712-2000, Select 1 for English OR 2 for Spanish then ext. 2 (voice), or 767-2388 (TDD).

How do I schedule a trip on Citiaccess?

Answer: Please call (806) 712-2000, Select 1 for English OR 2 for Spanish then ext. 235

Do you have reduced service on some holidays?

Answer: Citibus does not provide service on Sundays or the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

 

Do you offer passes?

Answer: We offer weekly and monthly passes.

  • $14.50 Weekly
  • $50.00 Monthly
  • $52.50 Citikids
  • $52.50 Citibus U
  • $52.50 CitiSummer

Registration for each program is required, at which time a picture I.D. will be provided by Citibus. A picture I.D. must be carried with CitiKids and CitiSummer passes. Proof of age is required. Student I.D required for university pass.

I don’t know which route to take. Where can I find out?

Answer: Google trip planner is available on the Citibus homepage, and can also be accessed on your smart phone, or you can call (806) 712-2000, Select 1 for English OR 2 for Spanish then ext. 235.

Are there any park & ride lots or commuter express routes offered?

Answer: Yes.

Citibus offers a program called CitiWorks. Citiworks is a program set up through your employer that allows you to drive to a park and ride lot and then Citibus will drive you to your company for only $51.25 per month. The pass also allows you to ride all the fixed routes and you receive half off NiteRide, our night time bus program.

For more information on CitiWorks, call 806-712-2011.

I am a Texas Tech student. Are there any routes on the TTU campus?

Answer: Yes.

Citibus has routes that cover the TTU Campus:

  • Masked Rider
  • Red Raider
  • Double T

Citibus also has several routes that travel to apartment complexes throughout the city, the routes include:

Overton Park North

  • Cottages
  • U-Fountains

Overton Park South

  • U-Trails
  • U-Pointe

North 4th

  • College Point
  • 25Twenty
  • Raiders Pass

Northwest

  • The Grove
  • Gateway

North Indiana

  • The Retreat
  • University Courtyard
  • Indiana Village

Tech Terrace

  • Tech Terrace Park
  • Wagner Park
  • 31st & Flint
  • 31st & Boston
  • J & B Coffee
  • 20th & Boston

 

Who do I contact if I have a complement or complaint about the service?

Answer: Call (806) 712-2000, Select option 1 for English OR option 2 for Spanish, then ext.227 or email info@citibus.com

The Grove Citibus

 

I don’t speak English. Can I get assistance?

Answer: Yes.

Call (806) 712-2000, Select 2 for Spanish then ext 4.

If I am visually or hearing impaired how do I contact Citibus?

Answer: People with speech, hearing or vision loss who find it challenging or impossible to use a traditional telephone can contact Citibus by using Relay Texas.  Relay Texas services are available 24 hours a day, 365 days a year.  For Relay Texas services call 1-800-735-2989, or the Relay Texas number 711. 

I see trolleys downtown occasionally. What are they for? Do you provide special event service?

Answer: Yes.

People with speech, hearing or vision loss who  The trolleys are used on Tech Campus and special events, such as the First Friday Art Trail. We also provide shuttles for Tech football. The cost is $5.00 round-trip for football. Citibus passes are accepted on shuttles as payment.

Transportaion for special events service is available, however it falls under Charters. Click here for more information on charters. To make a Charter Service Request or for more information regarding charter services, please call (806) 712-2000, Select 1 for English OR 2 for Spanish, then ext. 222

I can’t carry my groceries home from the bus stop. Is there something else I can do?

Answer: Yes.

Citibus provides a service called United Shopper to low income, disabled, and elderly riders. Citibus will pick up passengers four times a week and take them to the grocery store. An application must be completed for this service. Call (806) 712-2000, Select 1 for English OR 2 for Spanish, then ext.227 for more information.

Can I get a transfer to another bus?

Answer: No.

Citibus does not offer transfers. One must buy a day pass or pay each time one boards the bus.

I am in a wheelchair. Can I still ride the fixed routes?

Answer: Yes.

All the buses are wheelchair accessible. However, not all stops may be easily accessible.

I left my phone on the bus. Can I get it back?

Answer: Yes.

Just call (806) 712-2000, Select option 1 for English OR 2 for Spanish, then ext 227.

Can I bring my coffee on the bus?

Answer: It depends...

Citibus does not allow food or drink on the bus, Unless the drink container has a closed lid.

Can I bring my bike on the bus?

Answer: Yes.

Each Citibus has a rack large enough to accommodate 2 bicycles. Review a video on securing your bike on a Citibus here.

I only have a $5 bill. Can I get a change card?

Answer: Unfortunately Citibus operators do not issue change cards. Only correct change will be accepted. This is for the safety of our operators and our passengers.

Do you have a book of all the routes and times?

Answer: Yes.

System maps are available on each bus and at the Downtown Transfer Plaza, the Citibus Main Office at 801 Texas Avenue. Routes are also listed on line (PDFs) and can be accessed on your smart phone.

I need to transfer buses. Is there somewhere I can go to transfer?

Answer: Yes.

All the buses start and end their routes at the Downtown Transfer Plaza. You can catch any route you need there.

I need to stop somewhere other than a bus-stop. Will the operator stop there?

Answer: Yes.

Just pull the cord or ask the operator and (s)he will stop if it is a safe location.

Can I board at a location other that a bus stop?

Answer: Yes.

Just stand and put your hand out with your palm facing down.

The operator was unhelpful and unfriendly. Where can I file a complaint?

Answer: Complaints can be filed by calling (806) 712-2000, Select option 1 for English OR 2 for Spanish, then ext. 6.

What is Title VI of the Civil Rights Act of 1964?

Answer: Compliance with Title VI of the Civil Rights Act of 1964

Citibus is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. Citibus is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.

Complaint Process

Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with Citibus within 180 days from the date of the alleged discrimination.

Complaints may be filed in writing with the Citibus Director of Human Resources and addressed to:

Citibus
Director of Human Resources
801 Texas Ave.
Lubbock, Texas 79401

Complaint forms may be requested by calling (806) 712-2000 ext 223. Citibus will provide assistance to anyone who has limited ability to communicate in English.

You may also download the complaint form by clicking the form below.

English | Spanish

You may also download the procedures by clicking the form below.

English | Spanish

Citibus management, staff and all employees are committed to carrying out all responsibilities set forth by Title VI of the Civil Rights Act of 1964, as amended. It is a cumulative effort by all Citibus employees to ensure all persons have equal access to all its services. Title VI complaints are taken seriously and are investigated in its entirety. For additional information regarding Title VI and your rights, please contact Citibus at (806) 712-2000.