Buses pick up passengers only at designated stops; bus stop signs, shelters, or benches. Arrive at your pick up point three to five minutes before your scheduled departure time. Signal the operator by holding your arm straight out with your palm facing down. When a bus approaches, look at the route and destination sign above the windshield to make sure you are boarding the correct bus. When the operator stops, wait for passengers to exit, then board through the front door. Place your pass, dollar bill, dollar coin, or exact change into the fare box, as operators are not allowed to handle fares.

All Citibus buses and vans are wheelchair accessible. Buses are equipped with a wheelchair platform that can also be used for passengers with mobility limitations, or those who cannot navigate the steps. Operators are trained to assist passengers in securing wheelchairs. Service animals are welcome.
 

Passengers can transfer at the Downtown Transfer Plaza (DTP), which is located at Broadway and Buddy Holly. The DTP has pay phones, vending machines, and restrooms. Passengers can get information and purchase passes at the dispatch window. Bus shelters at the South Plains Mall serve as transfer points for Routes 5, 6, 19, 20, 34 and 82. Passengers can transfer from one bus to another bus any place where two routes cross or meet. Each time you board a bus, you will pay the regular fare unless you are using a day, week or monthly pass.
 

About one block before your stop, signal the operator by pressing the strip located near the window. Gather your belongings and exit through the rear door when possible.

Citibus’ Fixed Route System operates:

• 5:25 am - 7:45 pm Monday-Friday
• 6:45 am to 7:55 pm Saturdays
• No Fixed Route Service on Sunday
• Citibus does not provide service on Sunday or the following holidays:
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

CITIBUS operators set their timepieces by the Time and Temperature clock. Call 763-2222 to check the time.

NiteRide is a curb-to-curb evening service provided by Citibus to facilitate the needs of passengers who require service within the Lubbock city limits at the conclusion of the day’s fixed route and paratransit services. NiteRide is a shared-ride public transportation service, which runs from 6:45 p.m. to 10:30 p.m. Citibus requires individuals who wish to use the NiteRide service to register for the service prior to scheduling trips. Registration can be completed in person at the Citibus offices located at 801 Texas Avenue. THERE ARE NO ELIGIBILITY REQUIREMENTS FOR THE SERVICE. Fares for NiteRide are $4.00* per trip inside the city limits and $12.00* per trip to Reese Center & Turf Therapy. For more information call (806) 712-2000 ext. 236. *All fares and passes subject to change at the discretion of the Lubbock Public Transit Advisory Board.

• For the comfort of other passengers, food and beverages are not allowed.
• Strollers need to be folded prior to boarding the bus and stowed under the seat.
• Stow boxes and parcels under your seat. Keep the aisles clear.
• Keep the seats next to you clear of your belongings so other passengers can have a seat.
• If you have to stand, please hold onto the hand rails or seat backs.
• For your safety, do not stand in the stairwells or in front of the yellow line by the farebox.
• Allow others to exit before boarding.
• Exit the bus through the rear door when possible.
• Radios, MP3, and CD players may be used only with earphones.
• Profanity, vulgar language, and disorderly conduct are not allowed.
• Smoking in Citibus buses, vans, and the Downtown Transfer Plaza is prohibited by State Law Section 48:01 (and carries up toa $200 fine).
• You may bring pets aboard Citibus if the pet is in a cage or muzzled. Service animals are welcome.
• Deposit your fare directly into the farebox. Operators are not allowed to handle fares.
• Passes cannot be shared. If passengers are caught sharing a pass the pass can be taken and destroyed.

All the buses on the fixed route system are equipped with bicycle racks that hold two bicycles. Follow the instructions to pull the bicycle rack forward and lock your bicycle in place.

Citibus provides service from the Downtown Transfer Plaza to the South Plains Food Bank. Call 712-2000 for more information.